All posts by Jessie McClusky-Gilbert

Drones for Business: Big Option in Small Package

If you use drones (or have thought of using them) for your business, you may not be aware of recently established federal regulations, known as Part 107, that could benefit you. These FAA UAS rules allow businesses to operate drones for commercial purposes.

What does Part 107 mean for you and your drone?

  • Drone operators must be certified under the new UAS Operator certification.
  • Drone operators no longer need to file a Notice to Airmen (NOTAM)
  • All aircraft must weigh less than 55 lbs.
  • Flight is allowed under 400 feet above ground level. If flying within 400 feet of a structure, flight can be up to 400 feet above the height of that structure.
  • Flight must take place within visual line of sight of the operator.
  • Approval is required from specific airports to fly within their airspace boundary.
  • Flight must only take place during daytime and twilight hours: flight is allowed 30 minutes before sunrise and 30 minutes after sunset.
  • Single-person operations are now allowed; a visual observer is no longer needed.
  • Drones must be registered with the FAA, a process that can be done online in about five minutes
  • Drones can carry an external load and transport property for compensation, allowing for package delivery.

To help residents comply with the new standards, Parkland College Business Training and Community Education is pleased to bring the UAS Certification Exam Prep to our area September 15–16.

Discover what commercial drone/UAS operators will need to know in order to pass the certification test.  Learn pertinent information regarding regulations, airspace, weather, and more with Mandy Briggs, Certified Flight Instructor at the Institute of Aviation at Parkland College.

The UAS Certification Exam, available directly after the second day of class, is being handled by the Parkland College Assessment Center.  Testing will occur on a first come, first served basis at the center.  The certification exam is $150.  Click here for all testing and registration information.

[Jessie McClusky-Gilbert is a program manager with Parkland Business Training and Community Education.]

 

Joining Forces: Business Training, Community Education

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Have you heard? Effective July 1, Parkland College Business Training and Parkland College Community Education will join forces, with the united goal of providing opportunities to transform lives through personal and professional development.

Parkland College Business Training and Community Education is positioned to be a “one-stop” for the community’s various demographics, interests, and needs. Through an array of high-quality, customer-driven programs, the department will provide professional growth, career-enhancing training, workshops, social and travel outings, and personal enrichment opportunities.

Services include workshops for individuals who want to upgrade their job skills or train for a new career; corporate and customized training and consulting for area employers; special programs for the underemployed and unemployed, including the Highway Construction Careers Training Program; the Traffic Safety Program; and enrichment classes for all ages, such as College for Kids, computer skills, health and wellness, home and garden, recreation and leisure, and travel classes.

By joining forces, the new department is positioning itself to be self-sustaining, expanding its team and services, and following best practices for the continuing education industry.  The department’s solid core values allow for collaboration, professionalism, diversity, progress, and excellence in all aspects of day-to-day operations and in the opportunities provided to the community.

If you want to learn specific skills to be more productive in your job, we offer workshops just for you!

Popular business training programs of Interest:

For a full list of workshops for your personal and professional interest, check out www.parkland.edu/businesstraining or call 217/351-2235.

Mapping the Future: Careers in Transition

It is never easy trying to plan for the unknown. This is especially true in the uncertain times our community and state are currently facing. Will there be funding? Will I have a job? If I change jobs, how long until that position is affected?

Positioning yourself for the next chapter in life can be overwhelming; where do you even start? A road map for success would be helpful, especially during times of unwanted career transitions (i.e. downsizing, layoffs, closings, etc).

Your Future Ahead Road Sign

Looking for a job—a really good job you actually want—will take time and a lot of effort. Changing careers is challenging because rarely will you meet ALL the must-have requirements, but there are things you can do and anticipate in your search that will help you shine.

We welcome you to learn from Rick Galbreath, SPHR, who is a nationally published author, public speaker, trainer, consultant and founder of Performance Growth Partners Inc. with over 25 years of experience. Rick will be at Parkland College Business Training from 8am to noon March 29, 30 and 31, presenting on “Mapping the Future: Career Transition Workshops.”

The Job Search: What I Want Next
Tue Mar 29     8am-noon

The Resume: Showcasing Your Talents
Wed Mar 30     8am-noon

The Interview: Landing the Job
Thu Mar 31     8am-noon

For more information, contact Business Training at 217/351-2235 or businesstraining@parkland.edu.
[Jessie McClusky-Gilbert, CPP, is program manager for Parkland College Business Training.]

Nursing Conference: Continuing the Legacy of Sister Julia

[This post was written by Richard Francis, Regional Director for Clinical Education at Presence Covenant Medical Center.]

What if I told you Parkland’s Nursing program had Catholic roots? 

Sister Julia 2
Sister Moriarty (News-Gazette photo.)

Sister Julia Moriarty started Parkland’s nursing program in a joint venture between Parkland College and Presence Covenant Medical Center (then known as Mercy Hospital). Sister Julia was a remarkable and accomplished woman, who was first and foremost a servant to others. A member of the Servants of the Holy Heart of Mary, Sister Julia first came to Champaign-Urbana in 1942 to finish her nursing training and serve at the local Catholic hospital. She stayed for close to 50 years.

In the late 1960s, Parkland approached Sister Julia about starting a nursing program at the college. Although at the time, Mercy had its own hospital-based nursing program, Sister Julia saw the college program as a way to positively impact not just one hospital, but the community as a whole and nursing as a profession. Sister Julia spent five years living in the convent with the other sisters at the hospital while working with Parkland to establish their nursing program. Colleagues who taught with Sister Julia typically remark that she was well beyond everyone else in her thinking and vision for what nursing should be, and how nursing can positively impact the whole community. She was loved and respected by colleagues, co-workers, and patients. Her kind and warm spirit touched all who knew her.

In the spirit and example of Sister Julia, Parkland College and Presence Covenant are co-sponsoring a nursing conference with a local scope and flavor, The Spirit of Nursing Conference: Emerging Topics in Nursing.  Topics at this conference and future conferences will be kept global to appeal to all types of nurses, not just specific disciplines. Topics at the May 20 conference will include: The Changing Landscape of Healthcare, End of Life Decisions, Generations in the Workplace, and Life Skills for the Nurse.

The conference will begin with a light breakfast at 8:30 a.m. Presentations begin at 9 a.m. and the conference will end at 3 p.m. Lunch will be provided.  Continuing education units (CEUs) available through the conference: 4.

The conference fee is $49, with proceeds supporting the Sister Julia Scholarship Fund at Parkland College.  Advanced registration is required due to limited seating.

To register, or for more information, please click here or call 217/351-2235.

 

Words that Work

Today’s guest writer is Mary Shores, president and CEO of Midstate Collection Solutions, Inc. based in Champaign and creator of the “Words that Work” principle of customer service.

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If you think your customer-service scenarios are bad, let me tell you about mine: I own and operate a collection agency! Any situation involving stressed-out people and their money can be a nightmare, but once you add in the stereotypes and the fact that collections is one of the most reviled industries in the world, you’ve got a recipe for disastrous outcomes. Let’s face it, people hate us more than they hate going to the dentist!

What I have found, however, is that a collection agency is the perfect testing ground for refining customer-service skills. “Words that Work” is a customer-service philosophy I developed in the lab of my own company and have used with success. So, if I can make these customers happy and obtain positive results in my industry, think of what Words that Work can do for you! (After all, do you want a soldier who has only experienced boot camp or one who has been battle-tested?)

Consider this: A happy customer is a walking billboard for your company. Take Harley Davidson as an example. They call their customers “disciples” for a reason. Harley Davidson customers wear their logo, put it on their other vehicles, even tattoo it on their bodies. Heck, I know people who do this who don’t even own a Harley! I want to help you get on the path to creating your own disciples.

Words that Work:

  • Improves customer service outcomes.
  • Effectively diffuses angry or upset customers.
  • Builds trust and rapport.
  • Empowers your staff.
  • Creates consistency.

My philosophy features a three-step manifesto:

  1. Stop Staying Negative Words
    Negative words like “no”, “can’t”, and “unfortunately” reinforce a negative outcome for customers and incite them to do battle with your company. I will teach you what words to stop saying and why they can impact a customer so strongly.
  1. Start Using Words that Work
    Using language that supports the solution rather than the problem is the way to greatly improve the outcomes for your customers and your company. I will teach you what words to use, how to respond in different situations, and how to build consistent results.
  1. Always Say What You Can Do, Not What You Can’t Do
    Build trust and confidence while you create effective solutions for your customers.

Starting in January 2016 at Parkland College Business Training, I will teach you how to never say no and how to create solutions and have them in place to readily resolve customer-service issues. To hold your seat for my session, register here now!

***Words that Work has transformed my business and has changed my life and the lives of my employees and workshop attendees. When I saw the need for this kind of teaching and its applications, not only in business but in personal life, I wanted to reach as many people as possible. I started writing the book Words that Work this year, and it will be published through Hay House Publishing in 2017. If you’d like to follow my progress and receive my monthly newsletter packed with coaching exercises, sign up at www.MaryShores.com.***

 

What Do You Want to Be? Try Free Info Sessions

Have you started down a career path, looked around, and decided you might have been better off taking another route? This happens a lot to people, for various reasons:

  • Wrong initial career choice
    Family pressure, economic necessity, or other factors can push individuals into an unfulfilling career.
  • Fading interest
    Many people begin a career they think they will like and as life evolves, they realize the work no longer interests them and they hunger for something more.
  • Changes in personal situations
    Some people shift careers due to life events such as moving back home to care for aging parents or the birth of a child.
  • Advances in technology
    As advances in technology increase, some positions are reduced or made obsolete, requiring individuals to move into new positions or change careers altogether.

Parkland’s Business Training provides free information sessions for career-readiness and pre-license  programs to aid you in answering, “What do I want to be when I grow up?” If you like to help people, are detail-oriented, and are a team player, then register for these wonderful opportunities that might answer that elusive question.

On January 12, 2016, from 6-8 p.m., learn about the rewarding careers of Pharmacy Technician, Medical Coder, and Veterinary Assistant:

Professional Pharmacy Technician Training
Seeking compassionate, strong work ethic, patient, service-oriented, multi-tasking team players to join the growing and in-demand field.

Medical Coding Professional Training
Welcoming students to train in this field who are detail-oriented, analytical, high accuracy in typing, and who poses a high level of patience.

Veterinary Assistant Training
Take interest in the care and welfare of animals, with compassion, detail, and effective communication.

On January 11, 2016, from 6-7 p.m. , learn about career opportunities in Real Estate:

Real Estate Broker Training
Looking for curious, future focused, self-directed, tech-savvy and action-oriented individuals to embark on this rewarding field.

These FREE information sessions are available for you to meet the instructors, ask questions, and gain valuable insight into a new career.

Go ahead, Dream!

Bringing Energy and Passion to the Workplace

Gallup reports that 70% of U.S. workers are not engaged at work, costing an estimated $450 billion to $550 billion annually from loss of productivity, safety, and quality.[1]

Surely, most people would prefer to be engaged in their work, so it seems in the best interest of both employees and employers to do something about this staggering number.

So how do we get more engaged? Famed business leader and Harvard Business School Professor Bill George said “missions motivate, dollars don’t.” Real engagement comes when your interests and values are aligned with your employer’s vision and mission, so that the work becomes personally meaningful. It might involve making a difference in the world, helping other people, connecting with others, or creating something new. People whose jobs align with their values and interests are the ones who say, “I can’t believe they pay me to do this job.”

For employees, getting this type of synergy requires an ongoing process of inner contemplation about your interests and values, and creative brainstorming about how they can be better met at work. You may need to have difficult conversations about how to refocus or redefine your work, or even pursue a new job. Or it might just require a simple shift in mindset to notice and focus on what’s right about your job rather than on what’s wrong.

For employers, this synergy requires creating work environments in which each person’s contribution is understood and appreciated. It involves getting to know your employees personally, providing opportunities for them to understand their interests and values, and then working creatively to align them with your mission and vision. And when problems happen, it means trying to understand where the misalignment is happening and creatively redirecting rather than blaming.

When people see opportunities to contribute to an exciting vision that aligns with their personal values and interests, magic happens. As Goethe says, “The moment one definitely commits oneself, then providence moves too. All sorts of things occur to help that would never otherwise have occurred… Whatever you can do or dream you can, begin it. Boldness has genius, power, and magic in it.”

Want to learn how to bring energy and passion to YOUR work? Check out our new workshop, here.

[1] State of the American Workplace, Gallup, Inc., 2013.

[Jessie McClusky-Gilbert, CPP, is Program Manager for Parkland College Business Training.]

Sweet Emotion (or Not-So-Sweet) at Work

Remember the first line from Aerosmith’s Sweet Emotion? “You talk about things that nobody cares…”

Aerosmith

We’ve heard the same sentiments about  Addressing Emotions at Work: “I don’t need to talk about emotions; that’s foo-foo stuff.” “I don’t have feelings, I just go to work and do my job.” At one point, I would have agreed with these statements, but not anymore.

Have you ever met your day with more than one thing not going right? The kids were running late, you hit every red light on the way to work and spilled coffee on your clothes, and at the office, the files you requested from your colleague couldn’t be pulled by your 8:30 a.m. deadline. Now, at this point, you have an (unsweet) emotion: frustration. What do you do with it?

What you are about to do with it, and how you are able to address others’ emotions in the workplace, will lay the foundation for how effectively you and your team function. You can either make a snippy comment to your colleague: “Are you serious? I should have just done it myself.” Or, you can choose to stop, reflect, and decide on what the better reaction could be:  “Thanks, Jane. I appreciate the heads up. How do you think we could still meet the deadline?”

Once strong emotions leave our control, our personal productivity and the productivity of others suffer. Think about how productive your colleague would have been if you chose to snap at her. Those in tune with their emotional reactions and who help others to do the same will have a positive impact on productivity, relationships, and the overall workplace environment.

Emotions are a part of every workplace—and everyone who cares should talk about them!  Addressing Emotions at Work is just one  of many workshops in Parkland College Business Training’s Leadership Certificate Series; sign up for a session today and bring “sweet emotion” to your workplace.

Why Don’t Our Employees Show Up On Time?

We’ve heard it from manufacturers to health care to education: Every industry is affected by the lazy employee rolling in 5, 10, or even 30 minutes late. HOLD UP! Is it really the employee’s fault? That’s right, could it be partially the employer or supervisor’s fault?

Soft skills, essential skills, common sense–whatever you want to call it–isn’t pre-programmed into us. We humans as a whole learn by hearing, doing, and seeing behaviors performed (some good and some bad). If we weren’t shown, we haven’t practiced, and no one took the time to explain to us why something is so important, why would we know how and when to do it?

Here’s some food for thought:

  • Are the supervisors modeling the appropriate behaviors?
  • Are the supervisors properly trained (performance management, constructive feedback, conflict management, etc.)?
  • Is the environment toxic (hostile, workplace gossip, safety concerns, etc.)?
  • Is the workplace invested in cultivating its employees vs. terminating the employee?
  • Are the employees effectively trained and oriented to the company culture and expectations?

Don’t give up on the “lazy” employee or the employee who isn’t producing or functioning at the level you desire. Instead, SHOW them, TRAIN them, and give them the TOOLS to SUCCEED.  Learn how through these popular classes from Parkland Business Training:

Time Mastery: Maximize Your Time
Making Teams Work

Everybody Hurts

“Everybody Hurts”…this popular song by R.E.M. echoes the reason most massage therapists have jobs today. Most people have some acute or chronic pain issue during their lifetime which causes them to hurt physically and psychologically.

According to the Center for Disease Control, there are over 27 million people in the United States who have osteoarthritis and 50 million Americans have some form of arthritis that is painful. This pain places limits on daily living and can affect a person’s overall quality of life.

Pain is the body’s main warning symptom of problems within the body. Physical issues are most often the cause, but as holistic practitioners, massage therapists must not neglect the emotional components of a complex pain response. Research shows that people who suffer with chronic pain are also much more likely to be depressed. During massage we can engage the parasympathetic or relaxation response, which will release the neurochemicals serotonin and norepinephrine. The relaxation response initiated by massage can help lessen overall pain.

26965014_mlEssential oils via aromatherapy, music, and meditation have been researched by the National Institute of Health, which show they often provide multiple benefits for short-term (acute) or long-term (chronic) pain for many individuals.

Join us on July 18th from 9–4pm for our class Holistic Pain Management.  Holistic modalities are a simple and beneficial way to help support  the body’s  natural healing abilities. Learn about the multiple holistic techniques massage therapists can use to help improve healing and manage pain. This course will give you the tools to prepare natural, plant-based topical therapies, guide your clients through relaxing meditations, and use hands-on techniques for body compresses, acupressure, and other methods that enhance mind/body wellness.

 

 

Health Professions Students: Need CPR?

Most likely, if you are a current or potential Parkland Health Professions student, you will need valid CPR certification. Don’t have it yet? Not a problem; Parkland College Business Training can hook you up!

CPR Class Delivery Options
Choose from either our online CPR class with a hands-on skills assessment or our traditional classroom course. Upon successful completion of either class, you will be issued an American Heart Association BLS-Healthcare Provider course-completion card.

 Option 1— Online and Hands-on Skills Session & Test

  1. Complete the “BLS for Healthcare Providers Online part 1” session here and print your certificate of completion. The fee is $22.00 (to be paid online).
  2. Register for one of our hands-on skills sessions here.

 Option 2— Instructor-led and Hands-on Skills Session & Test
Complete a 4-hour traditional instructor-led class, hands-on skills session and skills test with an American Heart Association Instructor to ensure skills proficiency.

Book Purchase (Option 2)
A book is required if you choose to take the instructor-led, 4-hour course option.  The book is additional and must be purchased prior to attending class. Books are available at Business Training, 1315 N. Mattis Ave., Champaign.

Receiving the CPR Card

Typically it takes about 2 to 3 weeks to process. However, if you need proof ASAP, let your instructor know and s/he can issue you a temporary card upon your successful completion of the course.

Lost Cards
You may request a replacement CPR card from the Carle Education office at 217/383-3022.

Upcoming CPR Classes and Fees
Check out the upcoming classes and fees here.

Food Service Sanitation Training Q&A

Business Training receives daily phone calls about registering for the in-demand Food Service Sanitation course.  Here are some of the frequently asked questions and answers as well as important information.

  • How long is the class?
    In July 2014, the course became an 8-hour class with exam.
  • How do I re-certify?
    Effective July 1, 2014, food handlers must take an 8-hour Food Service Sanitation course and exam every five years for re-certification.
  • How much does the class cost?
    $149 + $49 for the required book and test.
  • In which languages are the exams available?
    The exam is available in English, Spanish, Simplified Chinese, Korean and Burmese.
  • How do I get my results/certificate?
    If you provided a valid email address on your answer sheet, you’ll receive an email notice when your results are available. Click the link in the email to view your results, complete the required information to create a ServSafe.com User ID, and you can view your results. You can print your certificate by selecting the “Print My Certificate” option under the Student section of www.servsafe.com/ss/foodhandler. Parkland College Business Training will also mail you your results and certificate upon successful completion.  If you do not pass, you will also receive notification via mail.
  • Does my certificate expire?
    Yes. ServSafe Food Handler Certificates expire 3 years after the date of the Assessment was successfully passed.
  • Are their qualifications to take the course?  What will I get after the assessment?
    This course has no official prerequisite and may be completed by any individual that seeks knowledge of basic safe food handling procedures. The ServSafe Food Handler Assessment is designed to gauge the knowledge that has been delivered through the ServSafe Food Handler Course or comparable program. Individuals who receive a ServSafe Food Handler Certificate have successfully completed a Food Handler Course and have basic knowledge of the topics covered in the course.
  • When will my results be available?
    Results are typically available within two weeks after the National Restaurant Association receives the completed Exam Information Form and Answer Sheets sent from your instructor.
  • How do I take the exam if it’s not in my native language?
    If the exam is not available in your native language, you can utilize a native language-to-English dictionary during the exam.
  • When does Parkland College Business Training offer Food Service Sanitation courses?
    Click here to see our most current course offerings or call 217/351-2235.

How to Know You’re an ‘Extraordinary’ Leader

I hate to break it to you, but not everyone is a great leader. We might strive to be, we might even think we are… but our thoughts can vary from reality.

Some leaders have been placed in the position as figureheads, some leaders have taken the role by force, and still others have earned the position, the title, and sometimes the prestige of leader.

Leader-Leadership-Abraham-Lincoln

So, what distinguishes an extraordinary leader from a good or average one? How do we know when we are an extraordinary leader? Of course, we all have opinions about who is a great leader, but several key factors can put you on the path of extraordinaryship (yes, it’s a made-up word, but I think it’s appropriate):

  • Character: integrity and honesty— ethical standards, etc.
  • Personal Capability: the intellectual, emotional, and skill make-up of a leader
  • Focus on Results: ability to have a positive impact on an organization
  • Interpersonal Skills: being able to communicate, inspire, build relationships, develop others, and collaborate
  • Leading Organizational Change: ability to have a strategic perspective, champion change, and connect

Learn how to become an extraordinary leader here or call 217/351-2235!

Be The Change

Why do we settle? Why are we okay with comfortable?

Alice Coles of Bayview, Virgina provided me with an ‘ah-ha’ moment via a 2003 CBS 60 Minutes video. Alice, single mother of two and a crab meat picker making $5,000 a year educated herself, sought expert advice, and requested training in areas of knowledge she lacked in order to bring positive redevelopment to a town that had not changed much since African Americans began to settle there after the Civil War. https://www.youtube.com/watch?v=l6UXx7j_zvk

Why hadn’t anything changed? Why were she and her community members okay with what they did and did not have?

Most of the 114 residents of Bayview lived in the kind of poverty that is difficult to grasp: two and three-room shacks with no running water and no heat, and the constant threat of fires from faulty electrical wiring. Thanks largely to the efforts of Alice Coles, most residents now have modern housing and amenities we take for granted.

Many of us feel we are undeserving or not qualified for X, Y, or Z and there is nothing we can do about it… but why not? What is stopping us? How could we get there?

Taking one seemingly small step and stretching—reaching for something better and bigger—can be the start of something great and finding our untapped potential.

What are your dreams? What do you hunger for in your life? Let our programs help you! Check out our popular career-changing programs:

Highway Construction Careers Training Program
“The instructors played a huge role in helping me reach my goal because each taught me a skill that I have to have in order to be successful in my field.” —Marquis Thompson, carpenter’s apprentice

Tractor Trailer Training
“Your program is excellent.  Your two instructors are fantastic.  They not only taught me how to drive but kindly addressed my fears and helped me get over them.” —Randy Dahl, tractor trailer driver

Forklift Training
“I took this course to help me have the most desirable skills employers are wanting.” —Parkland College student

Computer Skills
“I took the training to enhance my skill sets and improve my efficiency.” —Jim Demos, maintenance manager, Cabot Corporation

Learn more here or call us at 217/351-2235.

Teach Them to Fish (So You Can Have a Break!)

man-fishTired of the constant line of employees knocking on your door? Can’t seem to do your own work? I get it!

When you are the leader of, well, anything, you are called on numerous times. Sometimes is it warranted, and sometimes you think to yourself, “You’ve got to be kidding me; I pay you for what, now?” Okay, so maybe that is a bit extreme (but you know it’s not).

The part of being a leader that isn’t always explained when you agree to take the corner office with the big desk and hefty paycheck is that you are now responsible for the cultivation (yes, cultivation) of your employees. They don’t always come fully equipped to do what we need them to do (What? You’ve never experienced this, EVER? Stop reading this now and call me, 217/351-2235. Seriously, I need your secrets!).

Cultivation means development, especially through education and training, per Dictionary.com (yes, I looked it up). In order for you to have more time, you need to cultivate your employees—essentially be their Miracle Gro—and help them grow into what YOU need, so that you can be successful and so your team, department, company, etc., can be the best.

Now, let’s go back to the title of this blog, Teach Them to Fish (So You Can Have a Break): Instilling confidence and assuring your employees that they have the ability to make decisions and solve problems on their own are keys to getting that much deserved break… and being left alone on your next vacation.

Learn how to cultivate your employees through our Leadership Series classes here or call 217/351-2235.

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[Jessie McClusky-Gilbert, CPP, is Program Manager for Parkland College Business Training.]