All posts by Jessie McClusky-Gilbert

Drones for Business: Big Option in Small Package

If you use drones (or have thought of using them) for your business, you may not be aware of recently established federal regulations, known as Part 107, that could benefit you. These FAA UAS rules allow businesses to operate drones for commercial purposes.

What does Part 107 mean for you and your drone?

  • Drone operators must be certified under the new UAS Operator certification.
  • Drone operators no longer need to file a Notice to Airmen (NOTAM)
  • All aircraft must weigh less than 55 lbs.
  • Flight is allowed under 400 feet above ground level. If flying within 400 feet of a structure, flight can be up to 400 feet above the height of that structure.
  • Flight must take place within visual line of sight of the operator.
  • Approval is required from specific airports to fly within their airspace boundary.
  • Flight must only take place during daytime and twilight hours: flight is allowed 30 minutes before sunrise and 30 minutes after sunset.
  • Single-person operations are now allowed; a visual observer is no longer needed.
  • Drones must be registered with the FAA, a process that can be done online in about five minutes
  • Drones can carry an external load and transport property for compensation, allowing for package delivery.

To help residents comply with the new standards, Parkland College Business Training and Community Education is pleased to bring the UAS Certification Exam Prep to our area September 15–16.

Discover what commercial drone/UAS operators will need to know in order to pass the certification test.  Learn pertinent information regarding regulations, airspace, weather, and more with Mandy Briggs, Certified Flight Instructor at the Institute of Aviation at Parkland College.

The UAS Certification Exam, available directly after the second day of class, is being handled by the Parkland College Assessment Center.  Testing will occur on a first come, first served basis at the center.  The certification exam is $150.  Click here for all testing and registration information.

[Jessie McClusky-Gilbert is a program manager with Parkland Business Training and Community Education.]

 

Joining Forces: Business Training, Community Education

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Have you heard? Effective July 1, Parkland College Business Training and Parkland College Community Education will join forces, with the united goal of providing opportunities to transform lives through personal and professional development.

Parkland College Business Training and Community Education is positioned to be a “one-stop” for the community’s various demographics, interests, and needs. Through an array of high-quality, customer-driven programs, the department will provide professional growth, career-enhancing training, workshops, social and travel outings, and personal enrichment opportunities.

Services include workshops for individuals who want to upgrade their job skills or train for a new career; corporate and customized training and consulting for area employers; special programs for the underemployed and unemployed, including the Highway Construction Careers Training Program; the Traffic Safety Program; and enrichment classes for all ages, such as College for Kids, computer skills, health and wellness, home and garden, recreation and leisure, and travel classes.

By joining forces, the new department is positioning itself to be self-sustaining, expanding its team and services, and following best practices for the continuing education industry.  The department’s solid core values allow for collaboration, professionalism, diversity, progress, and excellence in all aspects of day-to-day operations and in the opportunities provided to the community.

If you want to learn specific skills to be more productive in your job, we offer workshops just for you!

Popular business training programs of Interest:

For a full list of workshops for your personal and professional interest, check out www.parkland.edu/businesstraining or call 217/351-2235.

Mapping the Future: Careers in Transition

It is never easy trying to plan for the unknown. This is especially true in the uncertain times our community and state are currently facing. Will there be funding? Will I have a job? If I change jobs, how long until that position is affected?

Positioning yourself for the next chapter in life can be overwhelming; where do you even start? A road map for success would be helpful, especially during times of unwanted career transitions (i.e. downsizing, layoffs, closings, etc).

Your Future Ahead Road Sign

Looking for a job—a really good job you actually want—will take time and a lot of effort. Changing careers is challenging because rarely will you meet ALL the must-have requirements, but there are things you can do and anticipate in your search that will help you shine.

We welcome you to learn from Rick Galbreath, SPHR, who is a nationally published author, public speaker, trainer, consultant and founder of Performance Growth Partners Inc. with over 25 years of experience. Rick will be at Parkland College Business Training from 8am to noon March 29, 30 and 31, presenting on “Mapping the Future: Career Transition Workshops.”

The Job Search: What I Want Next
Tue Mar 29     8am-noon

The Resume: Showcasing Your Talents
Wed Mar 30     8am-noon

The Interview: Landing the Job
Thu Mar 31     8am-noon

For more information, contact Business Training at 217/351-2235 or businesstraining@parkland.edu.
[Jessie McClusky-Gilbert, CPP, is program manager for Parkland College Business Training.]

Nursing Conference: Continuing the Legacy of Sister Julia

[This post was written by Richard Francis, Regional Director for Clinical Education at Presence Covenant Medical Center.]

What if I told you Parkland’s Nursing program had Catholic roots? 

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Sister Moriarty (News-Gazette photo.)

Sister Julia Moriarty started Parkland’s nursing program in a joint venture between Parkland College and Presence Covenant Medical Center (then known as Mercy Hospital). Sister Julia was a remarkable and accomplished woman, who was first and foremost a servant to others. A member of the Servants of the Holy Heart of Mary, Sister Julia first came to Champaign-Urbana in 1942 to finish her nursing training and serve at the local Catholic hospital. She stayed for close to 50 years.

In the late 1960s, Parkland approached Sister Julia about starting a nursing program at the college. Although at the time, Mercy had its own hospital-based nursing program, Sister Julia saw the college program as a way to positively impact not just one hospital, but the community as a whole and nursing as a profession. Sister Julia spent five years living in the convent with the other sisters at the hospital while working with Parkland to establish their nursing program. Colleagues who taught with Sister Julia typically remark that she was well beyond everyone else in her thinking and vision for what nursing should be, and how nursing can positively impact the whole community. She was loved and respected by colleagues, co-workers, and patients. Her kind and warm spirit touched all who knew her.

In the spirit and example of Sister Julia, Parkland College and Presence Covenant are co-sponsoring a nursing conference with a local scope and flavor, The Spirit of Nursing Conference: Emerging Topics in Nursing.  Topics at this conference and future conferences will be kept global to appeal to all types of nurses, not just specific disciplines. Topics at the May 20 conference will include: The Changing Landscape of Healthcare, End of Life Decisions, Generations in the Workplace, and Life Skills for the Nurse.

The conference will begin with a light breakfast at 8:30 a.m. Presentations begin at 9 a.m. and the conference will end at 3 p.m. Lunch will be provided.  Continuing education units (CEUs) available through the conference: 4.

The conference fee is $49, with proceeds supporting the Sister Julia Scholarship Fund at Parkland College.  Advanced registration is required due to limited seating.

To register, or for more information, please click here or call 217/351-2235.

 

Words that Work

Today’s guest writer is Mary Shores, president and CEO of Midstate Collection Solutions, Inc. based in Champaign and creator of the “Words that Work” principle of customer service.

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If you think your customer-service scenarios are bad, let me tell you about mine: I own and operate a collection agency! Any situation involving stressed-out people and their money can be a nightmare, but once you add in the stereotypes and the fact that collections is one of the most reviled industries in the world, you’ve got a recipe for disastrous outcomes. Let’s face it, people hate us more than they hate going to the dentist!

What I have found, however, is that a collection agency is the perfect testing ground for refining customer-service skills. “Words that Work” is a customer-service philosophy I developed in the lab of my own company and have used with success. So, if I can make these customers happy and obtain positive results in my industry, think of what Words that Work can do for you! (After all, do you want a soldier who has only experienced boot camp or one who has been battle-tested?)

Consider this: A happy customer is a walking billboard for your company. Take Harley Davidson as an example. They call their customers “disciples” for a reason. Harley Davidson customers wear their logo, put it on their other vehicles, even tattoo it on their bodies. Heck, I know people who do this who don’t even own a Harley! I want to help you get on the path to creating your own disciples.

Words that Work:

  • Improves customer service outcomes.
  • Effectively diffuses angry or upset customers.
  • Builds trust and rapport.
  • Empowers your staff.
  • Creates consistency.

My philosophy features a three-step manifesto:

  1. Stop Staying Negative Words
    Negative words like “no”, “can’t”, and “unfortunately” reinforce a negative outcome for customers and incite them to do battle with your company. I will teach you what words to stop saying and why they can impact a customer so strongly.
  1. Start Using Words that Work
    Using language that supports the solution rather than the problem is the way to greatly improve the outcomes for your customers and your company. I will teach you what words to use, how to respond in different situations, and how to build consistent results.
  1. Always Say What You Can Do, Not What You Can’t Do
    Build trust and confidence while you create effective solutions for your customers.

Starting in January 2016 at Parkland College Business Training, I will teach you how to never say no and how to create solutions and have them in place to readily resolve customer-service issues. To hold your seat for my session, register here now!

***Words that Work has transformed my business and has changed my life and the lives of my employees and workshop attendees. When I saw the need for this kind of teaching and its applications, not only in business but in personal life, I wanted to reach as many people as possible. I started writing the book Words that Work this year, and it will be published through Hay House Publishing in 2017. If you’d like to follow my progress and receive my monthly newsletter packed with coaching exercises, sign up at www.MaryShores.com.***