Remember the first line from Aerosmith’s Sweet Emotion? “You talk about things that nobody cares…”
We’ve heard the same sentiments about Addressing Emotions at Work: “I don’t need to talk about emotions; that’s foo-foo stuff.” “I don’t have feelings, I just go to work and do my job.” At one point, I would have agreed with these statements, but not anymore.
Have you ever met your day with more than one thing not going right? The kids were running late, you hit every red light on the way to work and spilled coffee on your clothes, and at the office, the files you requested from your colleague couldn’t be pulled by your 8:30 a.m. deadline. Now, at this point, you have an (unsweet) emotion: frustration. What do you do with it?
What you are about to do with it, and how you are able to address others’ emotions in the workplace, will lay the foundation for how effectively you and your team function. You can either make a snippy comment to your colleague: “Are you serious? I should have just done it myself.” Or, you can choose to stop, reflect, and decide on what the better reaction could be: “Thanks, Jane. I appreciate the heads up. How do you think we could still meet the deadline?”
Once strong emotions leave our control, our personal productivity and the productivity of others suffer. Think about how productive your colleague would have been if you chose to snap at her. Those in tune with their emotional reactions and who help others to do the same will have a positive impact on productivity, relationships, and the overall workplace environment.
Emotions are a part of every workplace—and everyone who cares should talk about them! Addressing Emotions at Work is just one of many workshops in Parkland College Business Training’s Leadership Certificate Series; sign up for a session today and bring “sweet emotion” to your workplace.