On Monday, March 30, the face of IT helpdesk support at Parkland College is going to change.
Campus Technologies is pleased to announce the creation of the new Tech Service Desk, a centralized, one-stop shop that will provide timely and effective firstline technology support for students, faculty, and staff.
The current STAR (Student Technical Assistance and Resources) and Campus Technologies Hotline (for faculty and staff) will come together under this new umbrella and will be located in Room A184, with a satellite location in the Parkland Library. (See below for hours of operation and contact information.)
Now, everyone in the College will have a centralized location to go to for all of their technical needs, including issues related to email, Wi-Fi, Cobra, my.parkland, and Colleague. There will be one phone number, one website, and one email address, plus extended helpdesk hours and a searchable KnowledgeBase tool. This tool will be a repository for all IT-related information.
The new Tech Service Desk will strive for excellent communication with the College and is a critical part of Parkland’s overall IT service delivery strategy, which was put in place by Chief Information Officer (CIO), Amin Kassem.
OPEN HOUSE: We welcome you to stop by Room A184 on Wednesday, April 8, 2-4 p.m., to celebrate the opening of the new Tech Service Desk!
*** Beginning Monday, 3/30/2015! ***
Tech Service Desk Hours (A184)
Mon-Thu 7:30 a.m. – 6 p.m.
Fri 7:30 a.m. – 5 p.m.
Tech Service Desk Satellite Hours (Library)
Mon-Thu 10 a.m. – 2 p.m.; Fri 10 a.m. -Noon
**Combined support email address – firstname.lastname@example.org
**Combined support phone number – 217/353-3333
**Release of the Parkland KnowledgeBase (version 1) – http://kb.parkland.edu
(TechHelp and KnowledgeBase websites will be easily accessible from the front page of my.parkland)