GO AHEAD, Work: 10 Phone Interview Tips

Phone interviews are often used to screen candidates in order to narrow the pool of applicants who will be invited for in-person interviews.  They are also used as a way to minimize the expenses involved in interviewing out-of-town candidates.

Most phone interviews are scheduled, but it is important to be prepared on a moment’s notice.  You never know when a recruiter might call and ask if you have a few minutes to talk.  Review the 10 tips below to make sure you are prepared.

  1.  Research the job and the company so you are prepared to discuss your role if you were to be hired.  Check their website to see what services or products they offer.  Why do you want to work for them?
  2. Tape papers on a  wall or countertop so you are not fumbling through them during the call.  Have in clear view:
    • A copy of your resume
    • A short list of your work-related strengths and accomplishments. Why should they hire you?
    • A short list of questions to ask the interviewers
    • A pen and notebook for notetaking
  3. Make sure your cell phone is fully charged and that you are in an area of full reception.
  4. Remove distractions: Turn off the TV and find a quiet place to talk.
  5. Answer with, “Hello, this is John.” If the time is not convenient, ask if you can call back and suggest a time.
  6. Avoid multitasking – Do not eat, drink, smoke, or chew gum.
  7. Write down names – Who are you talking to? Get a phone number in case you get disconnected.
  8. Avoid “um” and “like” fillers.  Use complete sentences, speak slowly, and enunciate clearly.
  9. Show enthusiasm, but do not interrupt!
  10. Remember, your goal is to set up a face-to-face interview.  After you thank the interviewer, ask if it would be possible to meet in person or ask what the next step in the process will be.

****Our targeted career fairs will be held on the following dates from 10am to 1:30pm in the Student Union Atrium:

  • March 2 – Health Professions
  • April 11 – Computer Science and Information Technology/
    Business

Stop by the Career Center in U238, follow us on Twitter and Pinterest, and check out our website. Call us at 217/351-2536. Our hours are Monday–Friday, 8am–5pm.****

[Carrie Harris is a career counselor in Parkland’s Career Center.]

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